Having cancelled the useless Sky broadband deal being less than impressed with being charged for ‘not using service’ on several points I was not totally surprised to receive a letter saying my account was overdue and my result in court action to recover the debt. Not being a stranger to courtroom dramas I replied indicating my willingness to see them in court.
Herein be my reply:
Denise Allan
Director of Service Quality and Billing
Sky Subscribers Services Ltd.
PO Box 43
Livingstone
West Lothian
Reference your: Ltr 346/00102 dated 17th June 2014-06-22
Dear Denise,
I would like to thank you for providing me with a contact address that does not involve FAQ (on website) or refers users onto Twitter or Facebook, which is by and large full of complaints from frustrated customers trying to contact your company. It is true, there is the option of phoning the ‘help’ centre but, as this eats through a large amount of money I declined. I have only tried this once and stopped after losing £3.50 credit, without speaking to anyone who would even claim to be capable of helping.
Firstly I would like to point out the reason you have had no payment on this account for internet services is because I cancelled the service with effect 31st May 2014 up until which time I am certain you had already drawn full payment against my account. I was last notified the next payment would not be due until after 2nd June 2014 (by No Reply email) and I had already ceased to be a Sky customer by this time having received a Mac code, which was not required as I upgraded to a fibre optic service. I had been in contact with stephenvanrooyen@skycustomersupport.com. Who should have all the full details you may require.
Furthermore, I would like to remind you that I had no commitment to a fixed contract with Sky, having been transferred across from Be with many other customers, on a pay as you go monthly service.
You should also be aware that the transition of services did not go smoothly as promised and I was without any internet service for four days. This alone may be considered by some people to have been a breach of contract but, I was still prepared to give Sky services a try. However, as Stephen could point out to you this was not a great success and I ended the agreement.
In conclusion, I would like to confirm yet again my Sky subscription ended on 31st May 2014 and despite knowing this your company tried to draw additional payment which I assume is the some of money you are under the allusion is now due payment for a service I have previously cancelled and informed the only person I could contact without incurring further extortionate call charges. If you wish to start legal action to recover this non existing debt, I will be more than happy to submit a counter claim providing printed copies of all email correspondence.
Yours faithfully,
Typical Murdoch caper and one that blights British companies. I wonder if they use Wonga’s lawyers?.
Had a phone call this morning saying they were cancelling the ‘outstanding debt.’ I said there was no debt to cancel as they should never have tried to get the money in the first place and we agreed that would be the end of it 🙂
They have obviously heard of the “Seiko Incident”.
I’m going to make it into a film starring Simon Pegg as you and Arnold Schwarzernegger as the bad guy from Seiko Corp chasing you around Bilston culminating in a shoot out in Morrison’s. Of the Sir Henry Newbolt.